Host and Guest: English Language Materials for Hotel Hospitality
ESP: English for Hospitality and Tourism
These materials were created for a client in the up and coming tourist destination of Myanmar. The materials consider the unique language needs of hotel staff working in various areas of the hotel services including reception, concierge, restaurants and dining, spa, valet, and housekeeping.
Some Features Include:
- practical functional including greeting guests, responding to complaints, making recommendations
- cultural awareness for everyday communication with international hotel guests
- speaking and listening focussed exercises
- teacher manual with materials and handouts for learners
